Surveys
Measure key moments of the experience with questions and review how responses are distributed.
Survey · Suggestion · Complaint
Let your customers speak.
Let your customers speak.
You improve the experience.
Stop guessing what customers think. Gather feedback in one place, spot recurring topics and decide on the right next step for your business.
✓Surveys✓Suggestions✓Complaints
OVERVIEWVoice of the customer
Last 30 days⌄RESPONSES128↑ %18
SATISFACTION4.6/592 positive
IN FOLLOW-UP12Active topics
Response trend● Response count
Week 1Week 2Week 3Week 4
Response breakdown128 responses
- Positive92
- Neutral24
- Needs improvement12
LATEST FEEDBACK
☺Service was very fast.Survey · 2 min agoPositive
○New options could be added to the menu.Suggestion · 18 min agoUnder review
↗
THIS WEEK32 new responses
Every interaction is a signalHowever your customers choose to speak,
However your customers choose to speak,
listen from one place.
Offer the right feedback channel for every need and review all responses within one management flow.
Suggestions
Create an open channel where customers can easily share ideas for improvement.
Complaints
Capture negative experiences, categorise them and bring them into your follow-up process.
Review guidance
Guide satisfied customers to Google reviews and strengthen your visibility.
TOPIC ANALYSISWhat are customers talking about most?
This monthService speed43
Product quality36
Menu variety26
Atmosphere19
TOP TOPICService speed
The most frequently mentioned topic in positive feedback this month.
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From data to priorities
From scattered comments
From scattered comments
to a clear picture.
Review responses together instead of getting lost in individual messages. See which topics repeat, which experiences are improving and where action is still needed.
- 01Spot recurring topicsReview feedback together by type and content.
- 02Track change over timeCompare response trends across different time periods.
- 03Keep follow-up visibleTrack reviewed topics and improvement areas in a structured way.
Listening is the beginningCollect feedback.
Collect feedback.
Make improvement visible.
Ask at the right moment
Invite customers to share through a survey, suggestion or complaint channel.
Bring it all together
View feedback from every channel in the same dashboard.
Understand the issue
Identify recurring topics and experiences that need attention.
Improve the experience
Act on the data and track how each change is reflected in new responses.
Together with WifCoreMake the customer's voice
Make the customer's voice
part of the relationship.
Bring QR menus, membership and feedback together in one product family. Understand customers not through a single response, but through their entire relationship with your business.
Explore WifCore ↗
15 days free
Get started in minutes.
Get started in minutes.
Try it free for 15 days.
Enter your business details and create your account. Your demo plan is activated automatically so you can start using WiFunnel right away.
- ✓15-day demo plan activated automatically
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- ✓Start using everything from one dashboard
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